Effective Date: March 21, 2025
Privacy Policy
Introduction
Welcome to Extra Mile Tyre, located in Al Quoz Industrial Area 3, Dubai, United Arab Emirates. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and store it. This Privacy Policy outlines how we handle your data when you visit our website, interact with our online forms, or use any of our services including bookings, inquiries, or mobile tyre services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
This Privacy Policy is designed in accordance with applicable UAE laws and general global data protection best practices.
Information We Collect
We may collect both personal and technical information from you, either directly or automatically.
1. Personal Information Provided by You:
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Full name, email address, phone number, and location
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Vehicle details (e.g., make, model, year)
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Service-related information and preferences
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Payment details (if applicable, via secure third-party processors)
2. Automatically Collected Information:
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IP address and geolocation (from your browser)
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Browser type, operating system, device type
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Website usage data (e.g., time spent, pages visited)
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Referral URLs and interactions (through cookies or similar tech)
3. Information from Third Parties:
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Data from analytics platforms (e.g., Google Analytics)
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CRM systems or advertising platforms for service personalization
We do not knowingly collect information from individuals under the age of 16. If you are under 16, please do not submit any personal data through our website.
How We Use Your Information
We use the information we collect to operate effectively and provide you with the best possible automotive services.
Service Delivery:
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Schedule and confirm service appointments
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Provide service updates or support
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Process payments securely
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Dispatch mobile tyre service technicians
Marketing & Communication:
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Send promotional emails, service reminders, or updates (with your consent)
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Respond to inquiries via contact forms or WhatsApp
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Personalize offers based on browsing behavior
Analytics & Website Improvement:
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Monitor website performance and improve functionality
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Understand how users engage with our website
Legal & Safety:
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Comply with UAE legal obligations
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Prevent fraud, protect rights and resolve disputes
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
Types of Cookies:
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Essential Cookies: Enable key features like form submissions
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Analytics Cookies: Help us track and improve website usage
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Marketing Cookies: Show relevant ads across other platforms
Your Choices:
You can manage your cookie preferences through browser settings or cookie banners shown when you visit the site.
Sharing of Information
We only share your information with trusted partners under strict confidentiality.
We may share your data with:
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Web hosting or software providers
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Payment processing services (e.g., PayTabs, Stripe)
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Email marketing or CRM platforms
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Legal authorities, when required by law
We do not sell your personal data to third parties.
Data Security
We implement reasonable technical and organizational measures to safeguard your information.
These include:
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Secure Sockets Layer (SSL) encryption for data transmission
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Role-based access control to restrict sensitive data
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Periodic security audits of our systems
While we take all necessary steps, no system is 100% secure. If you believe your data has been compromised, contact us immediately.
Your Rights and Choices
Under applicable data protection laws, you may have the right to:
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Access: Request what data we hold about you
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Correct: Update inaccurate or incomplete information
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Delete: Request deletion of your data (unless retained for legal reasons)
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Opt-Out: Unsubscribe from marketing communications at any time
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Restrict Processing: Ask us to limit data usage in certain cases
To exercise any of the above, contact us using the details below. We aim to respond within 30 days.
Third-Party Links
Our website may contain links to third-party platforms like Google Maps, WhatsApp, or social media. We are not responsible for their privacy practices. Please review their respective privacy policies before using them.
Changes to This Privacy Policy
We may revise this policy occasionally to reflect changes in our operations, technology, or legal obligations. The updated policy will be posted here with a new effective date. We encourage you to check this page regularly.
Contact Information
If you have any questions, concerns, or requests about your data, please contact:
Extra Mile Tyre
Attn: Privacy Officer
📍 31 4th St – Al Quoz – Al Quoz Industrial Area 3 – Dubai, UAE
📞 +971 50 100 0882
📧 Help@extramiletyre.ae
Thank you for trusting Extra Mile Tyre with your personal data. We are committed to maintaining your privacy and delivering secure, professional automotive services—because we always go the extra mile.
